Member Experience Specialist (Front Desk)

Planet Fitness; Tifton (GA); On-site; USD 16,000 - 17,000; Full time

Job summary

Planet Fitness in Tifton, GA is seeking a Member Services Representative to deliver a welcoming, high-quality member experience. You will greet guests, assist with tours, signups, and account updates while maintaining a clean and friendly club environment.

The role emphasizes positive customer interactions, reliability, and teamwork within a busy fitness club setting, with opportunities to grow in a supportive franchise network.

Qualifications

• Requires 18+ years of age.
• High School diploma or GED.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability required.
• Ability to work independently and as part of a team.
• Positive and energetic attitude with a passion for fitness.
• Excellent customer service and professional communication.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions and appropriate behavior.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Check members into the system.
• Take prospective members on tours and assist with signups.
• Answer phones and help callers with questions.
• Assist Club Manager with cash handling and drawer counts.
• Update and maintain member accounts as needed.
• Respond to member questions and concerns promptly and professionally.

Skills

Customer service

Front desk

Member tours

Phone handling

Teamwork

Positive attitude

Education

High School diploma/GED

Job description

Planet Fitness in Tifton, GA is seeking a Member Services Representative to deliver a welcoming, high-quality member experience. You will greet guests, assist with tours, signups, and account updates while maintaining a clean and friendly club environment.

The role emphasizes positive customer interactions, reliability, and teamwork within a busy fitness club setting, with opportunities to grow in a supportive franchise network.