Member Experience Associate — Front Desk

Planet Fitness; Newnan (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Newnan, GA seeks a friendly Member Services Representative to welcome members, answer questions, and ensure a smooth check-in experience in our Judgement Free Zone environment.

You will assist callers, conduct club tours for prospective members, process POS purchases, relay event updates, and help keep the front desk and lobby clean and inviting.

This role supports a collaborative team, requires reliability, and offers exposure to a fast-paced fitness setting.

Qualifications

• Customer service experience preferred.
• Basic computer skills and attention to detail.
• Punctual and reliable with a strong work ethic.
• Strong communication and interpersonal skills.
• Able to work well in a team and adapt to change.
• Willingness to learn and follow instructions.
• Problem-solving mindset with a proactive approach.
• Capable of handling multiple tasks at the front desk.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check in members and provide club tours to prospective members.
• Communicate updates and events to members.
• Handle beverages or merchandise purchases on the POS system.
• Assist with membership questions using the POS system.
• Maintain front desk and lobby cleanliness and order.
• Support team by learning new policies, systems and completing trainings.
• Clean restrooms/locker rooms and restock supplies.
• Complete trainings as directed.

Skills

Customer service experience

Basic computer proficiency

Punctuality and reliability

Strong communication skills

Teamwork

Willingness to learn

Problem-solving mindset

Independent task completion

Job description

Planet Fitness in Newnan, GA seeks a friendly Member Services Representative to welcome members, answer questions, and ensure a smooth check-in experience in our Judgement Free Zone environment.

You will assist callers, conduct club tours for prospective members, process POS purchases, relay event updates, and help keep the front desk and lobby clean and inviting.

This role supports a collaborative team, requires reliability, and offers exposure to a fast-paced fitness setting.