Front Desk & Member Experience Specialist

Talentify; Cedartown (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness in Cedartown, GA is seeking a Member Services Representative to deliver exceptional customer service and create a positive member experience. You will greet members and guests, assist with sign-ups, check-ins, and club tours.

The role involves updating member accounts, handling inquiries, and maintaining a clean, welcoming club environment. The position requires a passion for fitness, a strong customer-service mindset, punctuality, and reliable, professional interactions with

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interacts professionally with members and staff.
• Strong listening, empathy and problem-solving abilities.
• Diplomacy in all interactions and appropriate language usage.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns and elevate to management as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Punctuality

Communication

Positive attitude

Education

High School diploma/GED

Job description

Planet Fitness in Cedartown, GA is seeking a Member Services Representative to deliver exceptional customer service and create a positive member experience. You will greet members and guests, assist with sign-ups, check-ins, and club tours.

The role involves updating member accounts, handling inquiries, and maintaining a clean, welcoming club environment. The position requires a passion for fitness, a strong customer-service mindset, punctuality, and reliable, professional interactions with