Member Experience Specialist — Front Desk

Planet Fitness; Riverdale (GA); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members, and guests at the front desk. You will assist with check-ins, answer questions, process POS transactions, and provide club tours in a welcoming, Judgement Free Zone environment.

The role emphasizes strong communication, reliability, and teamwork in a busy fitness setting. Training and ongoing policy updates will be provided, with a focus on maintaining a clean,

Qualifications

• Previous customer service experience preferred.
• Basic computer proficiency required.
• Punctual and reliable attendance.
• Strong communication and interpersonal skills.
• Able to work well in a team.
• Willingness to learn and adapt to new policies.
• Good problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsabilités

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Connaissances

Customer service

Basic computer skills

Punctuality

Communication

Team player

Willingness to learn

Problem solving

Follow instructions

Description du poste

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members, and guests at the front desk. You will assist with check-ins, answer questions, process POS transactions, and provide club tours in a welcoming, Judgement Free Zone environment.

The role emphasizes strong communication, reliability, and teamwork in a busy fitness setting. Training and ongoing policy updates will be provided, with a focus on maintaining a clean,