Member Experience & Front Desk Specialist

Planet Fitness; Bismarck (ND); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative to deliver outstanding member experiences and support new member sales. You will greet guests, handle front desk duties, answer calls, and assist with member check-ins, sign-ups, and account updates in a fast-paced club environment.

The role emphasizes exceptional customer service, clear communication, and a willingness to help guests enjoy a hassle-free fitness experience.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet guests and potential members to provide a positive experience.
• Handle front desk tasks and answer calls to assist questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.

Skills

Customer service

Communication

Honesty

Basic computer proficiency

Job description

Planet Fitness is seeking a Customer Service Representative to deliver outstanding member experiences and support new member sales. You will greet guests, handle front desk duties, answer calls, and assist with member check-ins, sign-ups, and account updates in a fast-paced club environment.

The role emphasizes exceptional customer service, clear communication, and a willingness to help guests enjoy a hassle-free fitness experience.