Front Desk Member Experience Specialist

pf-glowbrands

Ashland (KY)

On-site

USD 17,000 - 22,000

Full time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Flexible Work Schedule
Casual Dress Code
Free Gym Access
Free Tanning
Free Wellness Spa Services
401(k) with Company Match
Daily Pay Options
Opportunity for Advancement
Employee Discounts on Products and De-
Exclusive Discounts at Outside Retaile
Free Work Shirt options yearly

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience with superior customer service. You will greet members and guests, handle front desk tasks, process sign-ups, and guide tours of the facility.

The role emphasizes punctuality, reliability, and a passion for fitness. Teamwork, problem solving and diplomacy are essential to maintain a welcoming club environment.

Qualifications

  • Customer service experience is preferred.
  • Basic computer proficiency required.
  • Passion for fitness and health.
  • Upbeat, positive attitude.
  • Punctual and reliable.
  • Excellent customer service and professional interactions.
  • Strong listening and problem-solving skills.
  • Diplomacy in all interactions.
  • HS diploma or GED required.
  • Must be 16 years of age or older.

Responsibilities

  • Greet members, guests and prospective members with exceptional service.
  • Handle front desk duties including answering phones and guiding inquiries.
  • Check members into the system and assist with new sign-ups.
  • Take prospective members on tours of the facility.
  • Update member accounts and address questions or concerns promptly.
  • Maintain club cleanliness and overall appearance.
  • Escalate issues to the Assistant Manager or Manager as needed.

Skills

Customer service
Computer skills
Positive attitude
Punctuality
Communication skills
Active listening
Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience with superior customer service. You will greet members and guests, handle front desk tasks, process sign-ups, and guide tours of the facility.

The role emphasizes punctuality, reliability, and a passion for fitness. Teamwork, problem solving and diplomacy are essential to maintain a welcoming club environment.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Member Experience & Front Desk Specialist
Member Experience & Front Desk Specialist

Cambridge Fitness, LLC • Town of Lansing (NY)

On-site
USD 12,398,000 - 15,154,000
Free black card membership
Full-time health insurance
Opportunities for advancement
+1
Front Desk & Member Experience Specialist
Front Desk & Member Experience Specialist

Planet Fitness Franchising, LLC • Bourbonnais (IL)

On-site
USD 26,000 - 34,000
Free uniforms
Health insurance
Vision insurance
+4
Member Experience Specialist — Gym Front Desk
Member Experience Specialist — Gym Front Desk

Sun Tan City - Metallic Tan • Clarksville (TN)

Hybrid
USD 24,000 - 38,000
Flexible Work Schedule
Casual Dress Code
Free Gym Access
+8
Front Desk & Member Experience Associate
Front Desk & Member Experience Associate

Planet Fitness - TG3E/CM3 • Twin Falls (ID)

On-site
USD 24,000 - 32,000
Medical Insurance
Dental Insurance
Vision Insurance
+3
Front Desk & Membership Concierge — Fitness Club
Front Desk & Membership Concierge — Fitness Club

Planet Fitness • Newark (NJ)

On-site
USD 2,066,000 - 2,755,000
Health insurance
Paid time off
Training & development
+4
Fitness Front Desk & Member Services Associate
Fitness Front Desk & Member Services Associate

Planet Fitness • Robbinsville (NC)

On-site
USD 19,000 - 25,000
Member Services & Front Desk Specialist
Member Services & Front Desk Specialist

pf-glowbrands • Seymour (IN)

On-site
USD 17,000 - 22,000
Flexible Work Schedule
Casual Dress Code
Free Gym Access
+6
Member Experience Specialist
Member Experience Specialist

Hunter Super Techs - TurnPoint • Monroe (GA)

On-site
USD 17,000 - 22,000
Complimentary Black Card Membership
Company Facilitated Training
Advancement Opportunities
+1
Member Experience Specialist — Front Desk & Tours
Member Experience Specialist — Front Desk & Tours

Midwest Fitness Partners • Milford (OH)

On-site
USD 26,000 - 38,000
Member Experience Specialist
Member Experience Specialist

Planet Fitness • United States

On-site
USD 17,000 - 22,000
Complimentary Back Card Membership
Company Facilitated Training
Rewards and Recognition Programs