Front Desk Member Experience Specialist

pf-glowbrands; Ashland (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and De-

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience with superior customer service. You will greet members and guests, handle front desk tasks, process sign-ups, and guide tours of the facility.

The role emphasizes punctuality, reliability, and a passion for fitness. Teamwork, problem solving and diplomacy are essential to maintain a welcoming club environment.

Qualifications

• Customer service experience is preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude.
• Punctual and reliable.
• Excellent customer service and professional interactions.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions.
• HS diploma or GED required.
• Must be 16 years of age or older.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Handle front desk duties including answering phones and guiding inquiries.
• Check members into the system and assist with new sign-ups.
• Take prospective members on tours of the facility.
• Update member accounts and address questions or concerns promptly.
• Maintain club cleanliness and overall appearance.
• Escalate issues to the Assistant Manager or Manager as needed.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience with superior customer service. You will greet members and guests, handle front desk tasks, process sign-ups, and guide tours of the facility.

The role emphasizes punctuality, reliability, and a passion for fitness. Teamwork, problem solving and diplomacy are essential to maintain a welcoming club environment.