Member Experience Specialist — Front Desk

Genesis Health Clubs; Leavenworth (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Genesis Health Clubs in Kansas is seeking a Front Desk Associate to manage day-to-day operations, greet guests, process check-ins and support member retention while delivering high quality customer service. The role requires weekend/evening/holiday availability, CPR certification within 60 days, cash handling experience and the ability to work well with others in a fast-paced club environment.

You will follow the front desk manual, answer phones, maintain a clean, organized area, and participate

Qualifications

• Customer service abilities
• Ability to work well with others
• Experience in cash handling and credit cards
• Ability to respond to inquiries or complaints from members
• Maintain professionalism at all times

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Skills

Customer service

Teamwork

Cash handling

Communication

Emergency response

Job description

Genesis Health Clubs in Kansas is seeking a Front Desk Associate to manage day-to-day operations, greet guests, process check-ins and support member retention while delivering high quality customer service. The role requires weekend/evening/holiday availability, CPR certification within 60 days, cash handling experience and the ability to work well with others in a fast-paced club environment.

You will follow the front desk manual, answer phones, maintain a clean, organized area, and participate