Guest Experience Specialist - Front Desk & Member Care

Genesis Health Clubs; Saint Joseph (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day front desk operations, assist guests with check-ins, and support member retention with exceptional service. You will be responsible for representing the club professionally and upholding cleanliness and organization at the front desk.

The role requires weekend/evening/holiday availability, CPR certification (or within 60 days), cash handling experience, and strong customer service skills to ensure a positive member

Qualifications

• Customer service abilities.
• Experience in cash handling and with credit cards.
• Ability to work well with others.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Knowledgeable of clubs amenities and surroundings.
• Communicates kindly and sincerely using members name.
• Attends all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensures front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.

Skills

Customer service

Cash handling

Team collaboration

Job description

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day front desk operations, assist guests with check-ins, and support member retention with exceptional service. You will be responsible for representing the club professionally and upholding cleanliness and organization at the front desk.

The role requires weekend/evening/holiday availability, CPR certification (or within 60 days), cash handling experience, and strong customer service skills to ensure a positive member