Member Experience Lead – Health Club Front Desk

Genesis Health Clubs; Independence (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

Genesis Health Clubs in Independence, MO is seeking a Front Desk Associate responsible for day-to-day operations, guest check-ins, member retention, and delivering quality customer service.

You will answer phones, transfer calls, maintain knowledge of club amenities, and ensure the front desk is clean, organized, and welcoming at all times.

Weekend, evening and holiday availability is required; CPR certification must be obtained within 60 days of start.

Qualifications

• Experience in customer service and member-facing roles.
• Cash handling and credit card transactions experience.
• Ability to work well with others.

Responsibilities

• Process guest check-ins according to procedures.
• Answer phones, take messages, and transfer calls.
• Maintain knowledge of club amenities and surroundings.
• Ensure front desk is clean and organized.
• Respond appropriately to emergencies.

Skills

Customer service

Cash handling

Teamwork

Job description

Genesis Health Clubs in Independence, MO is seeking a Front Desk Associate responsible for day-to-day operations, guest check-ins, member retention, and delivering quality customer service.

You will answer phones, transfer calls, maintain knowledge of club amenities, and ensure the front desk is clean, organized, and welcoming at all times.

Weekend, evening and holiday availability is required; CPR certification must be obtained within 60 days of start.