Front Desk & Guest Experience Specialist

Genesis Health Clubs; Greenwood Village (CO); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs is seeking a friendly Front Desk Associate to manage day-to-day club operations, greet guests, and support member retention. This on-site role requires strong customer service, cash handling, and the ability to respond to emergencies with composure.

Responsibilities include opening the club, answering calls, coordinating with staff, and representing the club professionally during weekend, evening, and holiday shifts. CPR certification is required or obtained within 60 days.

Qualifications

• Availability to work weekends, evenings and holidays.
• Must hold CPR certification or obtain within 60 days of start date.
• Ability to work well with others.
• Experience in cash handling and credit card processing.
• Customer service abilities.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Knowledgeable of club amenities and surroundings.
• Communicates kindly and sincerely using members' names.
• Attends all staff and club meetings and events.
• Establishes and maintains professional relationships with members and staff.
• Ensures front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.

Skills

Customer service

Cash handling

Credit card processing

Teamwork

CPR certification

Job description

Genesis Health Clubs is seeking a friendly Front Desk Associate to manage day-to-day club operations, greet guests, and support member retention. This on-site role requires strong customer service, cash handling, and the ability to respond to emergencies with composure.

Responsibilities include opening the club, answering calls, coordinating with staff, and representing the club professionally during weekend, evening, and holiday shifts. CPR certification is required or obtained within 60 days.