Guest Experience Associate – Health Club Front Desk

Genesis Health Clubs; Lawrence (KS); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Genesis Health Clubs in Lawrence, KS is seeking a Front Desk Associate to handle day-to-day front desk operations, guest check-ins, member retention, and delivering quality customer service. You will answer phones, transfer calls, maintain a clean front desk, and build professional relationships with members and staff.

Weekend/evening/holiday availability and CPR certification within 60 days are required to ensure safety.

Qualifications

• Front desk operations involve greeting guests and guiding them according to club policies.
• Experience in customer service and cash handling is required.
• CPR certification within 60 days of start date is required or in progress.

Responsabilités

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of club amenities and surroundings
• Communicates kindly using member's name
• Attends staff and club meetings and events
• Establishes professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Responds quickly and appropriately to emergency situations

Connaissances

Customer service

Cash handling

Communication

Teamwork

Emergency response

Description du poste

Genesis Health Clubs in Lawrence, KS is seeking a Front Desk Associate to handle day-to-day front desk operations, guest check-ins, member retention, and delivering quality customer service. You will answer phones, transfer calls, maintain a clean front desk, and build professional relationships with members and staff.

Weekend/evening/holiday availability and CPR certification within 60 days are required to ensure safety.