Front Desk & Member Experience Specialist

Talentify; Goddard (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Genesis Health Clubs in Goddard, KS is hiring for a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and support member retention with excellent customer service.

Responsibilities include handling phone calls, maintaining a clean, organized front desk, applying CPR if certified, and addressing member questions while building positive relationships with staff and guests.

Qualifications

• Customer service abilities
• Experience in cash handling and credit cards
• Must hold CPR certification or obtain within 60 days
• Available to work weekends, evenings, and holidays
• Ability to communicate with guests and other associates

Responsibilities

• Processes guest check-ins and supports member retention with excellent service
• Answers phones, takes messages and transfers calls
• Maintains knowledge of club amenities and surroundings
• Engages with members by using their name and building relationships
• Attends staff and club meetings and events
• Keeps front desk professional, clean, organized and welcoming

Skills

Customer service

Cash handling

Phone etiquette

Communication

Education

CPR certification

Job description

Genesis Health Clubs in Goddard, KS is hiring for a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and support member retention with excellent customer service.

Responsibilities include handling phone calls, maintaining a clean, organized front desk, applying CPR if certified, and addressing member questions while building positive relationships with staff and guests.