Front Desk & Member Experience Specialist

Genesis Health Clubs; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Genesis Health Clubs is seeking a Front Desk associate to manage day-to-day guest check-ins, member retention, and delivering quality customer service. You will follow the front desk manual, answer phones, and be the friendly first point of contact for members in a bustling club environment.

Responsibilities include maintaining a clean, organized front desk, supporting club events, and handling inquiries with professionalism. CPR certification is required or obtained within 60 days of start date.

Qualifications

• Customer service experience preferred.
• Experience handling cash and processing payments."
• Ability to communicate clearly with members and staff.
• Teamwork and a positive attitude are essential.

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Club amenities and surroundings
• Communicates with members by name and with courtesy
• Attends staff and club meetings and events
• Maintains professional relationships with members and staff
• Keeps front desk clean, organized and presentable
• Responds quickly and appropriately to emergencies

Skills

Customer service

Cash handling

Credit card processing

Communication

Teamwork

Job description

Genesis Health Clubs is seeking a Front Desk associate to manage day-to-day guest check-ins, member retention, and delivering quality customer service. You will follow the front desk manual, answer phones, and be the friendly first point of contact for members in a bustling club environment.

Responsibilities include maintaining a clean, organized front desk, supporting club events, and handling inquiries with professionalism. CPR certification is required or obtained within 60 days of start date.