Member Experience Front Desk Specialist

Genesis Health Clubs; Independence (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Genesis Health Clubs in Independence, MO is seeking a friendly Front Desk Associate to welcome guests, process check-ins, and support member retention. You will answer phones, handle payments, and communicate with members by name to personalize service.

This role requires weekend, evening, and holiday availability, strong cash handling, and teamwork. You will collaborate with staff to maintain a clean, organized front desk and respond quickly to member inquiries.

Qualifications

• Experience in customer service preferred.
• Cash handling and credit card transactions familiarity.
• Ability to work weekends, evenings, and holidays.
• Strong communication and teamwork skills.

Responsibilities

• Process guest check-ins efficiently at the front desk.
• Answer phones, take messages, and transfer calls.
• Maintain clean, organized front desk area.
• Engage with members using their names to personalize service.
• Support member retention and club events participation.
• Respond to emergencies and maintain professional demeanor.

Skills

Customer service

Cash handling

Communication

Teamwork

Job description

Genesis Health Clubs in Independence, MO is seeking a friendly Front Desk Associate to welcome guests, process check-ins, and support member retention. You will answer phones, handle payments, and communicate with members by name to personalize service.

This role requires weekend, evening, and holiday availability, strong cash handling, and teamwork. You will collaborate with staff to maintain a clean, organized front desk and respond quickly to member inquiries.