Member Experience & Front Desk Specialist

Genesis Health Clubs; Leawood (KS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Advancement

Training

Employee discounts

Job summary

Genesis Health Clubs is seeking a friendly Front Desk Associate to greet members, answer questions, and support daily front-desk operations. You will check-in members, handle phone inquiries, and help create welcoming experiences for every guest.

As the face of our club, you bring a positive attitude, strong communication, and a passion for health and fitness. Training and advancement opportunities are available as you contribute to friendly, efficient service.

Qualifications

• Previous customer service experience preferred
• Strong communication and customer service skills
• Upbeat and positive attitude!
• Passion for health & fitness
• Basic computer proficiency

Responsibilities

• Enthusiastically greet members, prospective members, and guests
• Provide a high-level of customer service to all members and effectively resolve issues
• Handle front desk activities including answering phones and checking-in members
• Take prospective members on tours of the facility
• Ensure gym systems and processes are followed
• Enforce club rules and regulations, ensuring club is clean and safe

Skills

Customer service

Communication

Positive attitude

Health & fitness passion

Computer basics

Job description

Genesis Health Clubs is seeking a friendly Front Desk Associate to greet members, answer questions, and support daily front-desk operations. You will check-in members, handle phone inquiries, and help create welcoming experiences for every guest.

As the face of our club, you bring a positive attitude, strong communication, and a passion for health and fitness. Training and advancement opportunities are available as you contribute to friendly, efficient service.