Member Experience Specialist — Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Jackson (MS); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Life insurance

Disability insurance

401(k) with company match

Voluntary benefits

Paid time off

Overnight shift differential

Free Black Card Membership

Job summary

Planet Fitness in Jackson, MS is seeking a Member Services Representative to be the first friendly face members meet. You will greet guests, answer questions, and help with memberships while maintaining a clean, welcoming club environment.

Join a fast-paced team that values customer service, professionalism, and a supportive, Judgement Free Zone culture. This role includes front desk duties, basic POS transactions, and a commitment to safety and hospitality.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to greet and assist members effectively.
• Strong communication and de-escalation skills.

Responsibilities

• Welcome members and guests with enthusiasm and professionalism.
• Assist with memberships, tours, and program explanations.
• Process payments accurately at the front desk.
• Maintain a clean, organized front desk and lobby area.
• Follow PCI standards to protect member data.
• Escalate issues to management when needed.

Skills

Customer service

Communication

Sales oriented

Problem solving

Tools

POS transactions

PCI compliance

Job description

Planet Fitness in Jackson, MS is seeking a Member Services Representative to be the first friendly face members meet. You will greet guests, answer questions, and help with memberships while maintaining a clean, welcoming club environment.

Join a fast-paced team that values customer service, professionalism, and a supportive, Judgement Free Zone culture. This role includes front desk duties, basic POS transactions, and a commitment to safety and hospitality.