Member Experience Specialist — Gym Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Tampa (FL); Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental & Vision Insurance

Life and AD&D insurance

Short-Term/Long-Term Disability

401(k) with company match

Voluntary benefits (HSA, etc.)

Paid Time Off

Overnight shift differential

Free Black Card Membership

Zusammenfassung

Planet Fitness is seeking a Member Services Representative to embody a welcoming, Judgement Free Zone. You will be the first impression for members and guests, greet them with a smile, and deliver exceptional customer service while guiding them through memberships and club programs.

The role includes front desk operations, maintaining facilities, and supporting a fast-paced team to ensure a positive experience for all visitors.

Qualifikationen

• Customer service experience preferred
• Ability to greet and assist members and guests
• Strong communication and interpersonal skills
• Comfort with a fast-paced team environment
• Attention to detail and front desk duties

Aufgaben

• Greet members and guests with a friendly, professional attitude
• Process check-ins and verify memberships accurately
• Answer phone calls and assist with member inquiries
• Explain membership options and promote programs and benefits
• Keep the front desk organized and operate POS transactions
• Maintain club cleanliness and safety during shifts

Jobbeschreibung

Planet Fitness is seeking a Member Services Representative to embody a welcoming, Judgement Free Zone. You will be the first impression for members and guests, greet them with a smile, and deliver exceptional customer service while guiding them through memberships and club programs.

The role includes front desk operations, maintaining facilities, and supporting a fast-paced team to ensure a positive experience for all visitors.