Member Experience Specialist - Front Desk

Paycom - ATS; Heron Bay South (FL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

401K Retirement Fund (Employer match)

Growth opportunities

Job summary

Ohana Growth Partners operates Planet Fitness clubs and seeks a Service Desk Associate in Coral Springs, FL. The role focuses on member service, sales, and front-desk upkeep, with a part-time schedule and a friendly, judgment-free environment.

Responsibilities include greeting guests, handling inquiries, selling memberships, tours, and maintaining club cleanliness. Candidates should have basic computer skills and prior customer service exposure.

Qualifications

• High School Diploma or GED preferred.
• Customer service or sales experience preferred.
• Basic computer literacy.

Responsibilities

• Greet members and guests on arrival and farewell.
• Monitor club access for members and non-members.
• Handle member and guest questions and complaints.
• Sell memberships and enter new members into database.
• Operate POS and collect balances on past-due accounts.
• Schedule fitness training sessions.
• Keep front desk organized and clean.
• Perform routine club housekeeping.
• Provide tours to prospective members.
• Support diversity, equity, and inclusion.

Skills

Phone etiquette

Interpersonal skills

Judgment Free Zone

Numerical accuracy

Follow directions

Teamwork

Positive attitude

Composure

Mistakes learning

Education

High School Diploma or GED

Tools

Basic computer literacy

Job description

Ohana Growth Partners operates Planet Fitness clubs and seeks a Service Desk Associate in Coral Springs, FL. The role focuses on member service, sales, and front-desk upkeep, with a part-time schedule and a friendly, judgment-free environment.

Responsibilities include greeting guests, handling inquiries, selling memberships, tours, and maintaining club cleanliness. Candidates should have basic computer skills and prior customer service exposure.