Guest Experience & Membership Desk Associate

Paycom - ATS; Kensington Manor (FL); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

401K retirement plan

Free Black Card Membership

Growth opportunities

Competitive pay

Job summary

Ohana Growth Partners in Florida seeks a Service Desk Associate to support Planet Fitness clubs with front-desk service, membership sales, and a clean, welcoming environment.

You will greet members, verify access, answer questions, and assist with tours and memberships, while maintaining high service standards. The role requires basic computer literacy and strong customer service skills. Growth opportunities exist.

Qualifications

• High school diploma or GED preferred.
• Prior customer service or sales experience preferred.
• Prior cleaning/maintenance experience preferred.
• Basic computer literacy.

Responsibilities

• Greet members and guests on arrival and say goodbye upon departure.
• Monitor club access for members and guests.
• Address member and guest questions and complaints.
• Answer calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into database.
• Operate POS system and process payments.
• Maintain front desk cleanliness and organization.
• Schedule fitness training sessions.
• Conduct regular club walk-throughs and complete checklists.
• Support onboarding of new staff.
• Perform routine cleaning tasks and maintenance inside the club.

Skills

Phone skills

Customer service

Interpersonal skills

Team player

Attention to detail

Independent worker

Basic math

Education

High school diploma or GED

Job description

Ohana Growth Partners in Florida seeks a Service Desk Associate to support Planet Fitness clubs with front-desk service, membership sales, and a clean, welcoming environment.

You will greet members, verify access, answer questions, and assist with tours and memberships, while maintaining high service standards. The role requires basic computer literacy and strong customer service skills. Growth opportunities exist.