Member Experience Associate: Front Desk & Sales

Paycom - ATS; Byron Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401K Retirement Fund (Employer match)

Free Black Card Membership

Growth Opportunities

Community outreach events

Competitive pay

Job summary

Ohana Growth Partners operates Planet Fitness clubs and seeks a Service Desk Associate to provide outstanding member service, sales, and club upkeep. You will greet guests, process memberships, handle inquiries, and support front-desk operations in a fast-paced environment.

The role emphasizes customer service, basic computer skills, and the ability to work well with others while maintaining the Judgment Free Zone atmosphere.

Qualifications

• High School Diploma or GED preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred.
• Basic computer literacy required.

Responsibilities

• Greet members and guests; handle inquiries and complaints.
• Sell memberships; write agreements and enter new members.
• Operate POS; collect balances on past due accounts.
• Maintain front desk cleanliness and organize customer service area.
• Schedule fitness training sessions and conduct club tours.

Skills

Customer Service

Sales

Communication

Teamwork

Phone Etiquette

Education

High School Diploma or GED

Tools

POS System

MS Office

Job description

Ohana Growth Partners operates Planet Fitness clubs and seeks a Service Desk Associate to provide outstanding member service, sales, and club upkeep. You will greet guests, process memberships, handle inquiries, and support front-desk operations in a fast-paced environment.

The role emphasizes customer service, basic computer skills, and the ability to work well with others while maintaining the Judgment Free Zone atmosphere.