Member Experience Specialist — Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Minot (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Health, Dental and Vision Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Minot, ND seeks a Customer Service Representative to greet members, drive new member sales, and deliver a superior member experience.

You will handle front desk tasks, assist with sign-ups and check-ins, and help resolve member questions while maintaining a clean, welcoming club environment. This role offers flexible scheduling and opportunities for growth within our friendly team.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members with a positive customer experience.
• Answer phone calls professionally to handle questions or concerns.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Tech proficiency

Job description

Planet Fitness - PF Baseline Fitness in Minot, ND seeks a Customer Service Representative to greet members, drive new member sales, and deliver a superior member experience.

You will handle front desk tasks, assist with sign-ups and check-ins, and help resolve member questions while maintaining a clean, welcoming club environment. This role offers flexible scheduling and opportunities for growth within our friendly team.