Member Experience Specialist — Free Membership & Growth

Planet Fitness; Shakopee (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and one guest

Advancement Opportunities

Job summary

Planet Fitness in Shakopee, MN is seeking a Customer Service Representative to greet potential members and provide a superior member experience. You will handle front desk duties, assist with sign-ups and updates, and support member services while helping maintain a clean, welcoming club environment.

The role emphasizes strong customer service, effective communication, and problem-solving skills, with a focus on creating a positive experience for members and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Handle front desk tasks, including answering phones, taking information calls and tours, and assisting with sign-ups and updates.
• Facilitate member services questions and direct issues to the Club Manager/leadership as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Job description

Planet Fitness in Shakopee, MN is seeking a Customer Service Representative to greet potential members and provide a superior member experience. You will handle front desk duties, assist with sign-ups and updates, and support member services while helping maintain a clean, welcoming club environment.

The role emphasizes strong customer service, effective communication, and problem-solving skills, with a focus on creating a positive experience for members and guests.