Member Experience Specialist - Free Gym Membership

Planet Fitness; West Saint Paul (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Minnesota seeks a Customer Service Representative to greet and assist members and guests, ensuring a positive experience at the front desk. You will handle member check-ins, sign-ups, cancellations, and information requests while maintaining a clean, welcoming club environment.

Responsibilities include answering calls, guiding tours, and updating member accounts, with escalation to supervisors as needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist members and guests, delivering a positive experience.
• Handle front desk tasks: answer calls, information requests, check-ins, sign-ups, and updates to member accounts.
• Address member questions and forward complex issues to supervisor as needed.
• Help maintain club cleanliness and organization.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness in Minnesota seeks a Customer Service Representative to greet and assist members and guests, ensuring a positive experience at the front desk. You will handle member check-ins, sign-ups, cancellations, and information requests while maintaining a clean, welcoming club environment.

Responsibilities include answering calls, guiding tours, and updating member accounts, with escalation to supervisors as needed.