Member Experience Pro — Front Desk & Member Sales

Planet Fitness - PF Baseline Fitness; Shakopee (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Membership for self and onefamily

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Shakopee, MN is seeking a Customer Service Representative to greet members, assist with sign-ups and tours, and provide a friendly front desk experience.

You will answer phones, handle inquiries, support member check-ins, cancellations, and account updates, and escalate issues to the Club Manager as needed. Maintain the club’s cleanliness and uphold service standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer phones, assist questions, tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenities, and updating accounts.
• Facilitate member services issues and forward to the Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Shakopee, MN is seeking a Customer Service Representative to greet members, assist with sign-ups and tours, and provide a friendly front desk experience.

You will answer phones, handle inquiries, support member check-ins, cancellations, and account updates, and escalate issues to the Club Manager as needed. Maintain the club’s cleanliness and uphold service standards.