Member Experience & Gym Operations Lead

Planet Fitness; Shakopee (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness in Shakopee, Minnesota is seeking an energetic team member to assist in overseeing gym operations and ensure a positive member experience.

You will help train staff, manage front desk duties, handle member sign-ups, cancellations, and inquiries, and support the Club Manager with daily operations, cleanliness, and marketing efforts. Strong communication and customer service skills are essential.

Qualifications

• Customer service-oriented mindset and interpersonal skills.
• Ability to listen carefully and respond effectively to customers.
• Strong problem-solving and conflict-resolution abilities.
• Diplomacy and tact in all interactions.
• Clear and proactive communication with team and supervisors.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Front desk duties: answer phone calls, take information, assist with questions.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Give gym tours and meet potential members.
• Support Club Manager with team management and daily operations.
• Ensure adherence to company policies and prepare a positive club image.
• Maintain gym cleanliness and appearance.
• Assist in marketing promotions and team awareness.
• Assist in ordering supplies and managing inventory.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer proficiency

Job description

Planet Fitness in Shakopee, Minnesota is seeking an energetic team member to assist in overseeing gym operations and ensure a positive member experience.

You will help train staff, manage front desk duties, handle member sign-ups, cancellations, and inquiries, and support the Club Manager with daily operations, cleanliness, and marketing efforts. Strong communication and customer service skills are essential.