Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Shakopee (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free Membership for self and one family member or friend

Health, Dental, and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

Job summary

A leading fitness chain in Shakopee, Minnesota is seeking a Customer Service Representative to enhance member experience and drive new member sales. Responsibilities include greeting potential members, managing front desk tasks, responding to inquiries, and resolving service issues. Ideal candidates will have strong customer service skills, an honest work ethic, and basic computer skills. The role offers various benefits, including health insurance and free memberships for team members and their families.

Qualifications

• Honesty and strong work ethic
• Basic proficiency in computers
• Excellent customer service skills

Responsibilities

• Greet potential members and provide a great customer experience.
• Answer phone calls and assist with questions or concerns.
• Facilitate member services issues and escalate when necessary.

Skills

Strong customer service skills

Basic computer proficiency

Good work ethic

Job description

A leading fitness chain in Shakopee, Minnesota is seeking a Customer Service Representative to enhance member experience and drive new member sales. Responsibilities include greeting potential members, managing front desk tasks, responding to inquiries, and resolving service issues. Ideal candidates will have strong customer service skills, an honest work ethic, and basic computer skills. The role offers various benefits, including health insurance and free memberships for team members and their families.