Member Experience Specialist - Free Gym Membership + Growth

Paycom - ATS; Villa Park (IL); On-site; USD 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Set Schedule

Medical, dental and vision insurance (

401(k) with employer match

Profit sharing program

Free Black Card Membership

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, provide exceptional customer service, and help create a welcoming environment in our club.

You will answer phones, assist callers, check in members, give tours, sign up new members, log amenities, and communicate billing updates as needed. Work involves regular cleaning of the facility and front desk area, with a 10:00 PM–6:00 AM shift premium.

Qualifications

• Must be 18 years or older.
• Punctuality and reliability are essential.
• Customer service experience is preferred.

Responsibilities

• Greet members and guests and deliver exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, sign up new members, log amenities, and communicate updates and billing issues.

Skills

Customer service

Reliability

Communication

Job description

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, provide exceptional customer service, and help create a welcoming environment in our club.

You will answer phones, assist callers, check in members, give tours, sign up new members, log amenities, and communicate billing updates as needed. Work involves regular cleaning of the facility and front desk area, with a 10:00 PM–6:00 AM shift premium.