Member Experience Specialist — Free Gym Membership

Baseline Fitness; Burlington (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Membership for self and onefamily

Health, Dental and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness is seeking a Customer Service Representative to welcome members and guests, handle front desk duties, and support new member sign-ups. You will contribute to a positive club experience, answer questions, and coordinate tours as needed.

The role emphasizes strong communication, courtesy, and reliable service in a fast-paced fitness environment, with opportunities to assist in ensuring member satisfaction and club operations.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, delivering a positive experience.
• Answer phones politely and assist with questions or concerns.
• Take info calls and tours; support sign-ups and cancellations.

Skills

Customer service

Strong communication

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative to welcome members and guests, handle front desk duties, and support new member sign-ups. You will contribute to a positive club experience, answer questions, and coordinate tours as needed.

The role emphasizes strong communication, courtesy, and reliable service in a fast-paced fitness environment, with opportunities to assist in ensuring member satisfaction and club operations.