Member Experience Specialist — Flexible Shifts

Planet Fitness; Lynn (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation Time

401(k) Retirement Savings Plan – 3%

Job summary

Planet Fitness in Lynn, MA is seeking a friendly Member Services Representative to deliver a welcoming, high-energy guest experience in our Judgment Free Zone. You will greet members and guests, assist with check-ins, process sign-ups, answer inquiries, promote our benefits, and help maintain a clean, safe club environment.

This role offers flexible schedules, the opportunity to develop sales skills, and a supportive team.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests on entry and assist with questions or concerns during check-in.
• Promote the Judgement Free Zone and assist members on their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to the Club Manager when needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Handle membership functions such as sign-ups, updates, cancellations, and transfers.
• Achieve or exceed individual sales goals and contribute to club targets.
• Perform tours for prospective members and assess their membership needs.
• Execute retail transactions and drive sales goals.
• Regularly clean and sanitize equipment and amenities, including restrooms and common areas.
• Report maintenance or safety issues promptly and assist with safety/compliance tasks.

Skills

Customer service

Communication

Team player

Job description

Planet Fitness in Lynn, MA is seeking a friendly Member Services Representative to deliver a welcoming, high-energy guest experience in our Judgment Free Zone. You will greet members and guests, assist with check-ins, process sign-ups, answer inquiries, promote our benefits, and help maintain a clean, safe club environment.

This role offers flexible schedules, the opportunity to develop sales skills, and a supportive team.