Member Experience Specialist — Flexible Scheduling

Planet Fitness; Warwick; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation Pay

Sick Time

Holiday Pay

Black Card Membership

401(k) Match

Term Life Insurance

FSAs

Employee Discounts

Job summary

Planet Fitness is seeking a Member Services Representative in the United Kingdom. You will deliver a superior customer experience for members, guests, and prospective members, while ensuring the Judgement Free Zone atmosphere.

Responsibilities include greeting members, promoting club values, processing sign-ups and updates, and maintaining club cleanliness and safety standards. Flexible scheduling supports both full-time and part-time shifts.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided).
• Basic computer proficiency.

Responsibilities

• Greet members and guests at entry/exit and assist with questions or check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor and supporting policies.
• Resolve member concerns and escalate to Club Manager when needed.
• Answer phones politely and assist callers with inquiries.
• Handle membership tasks: sign-ups, updates, cancellations, and transfers.

Skills

18 years old

CPR/AED certification

Basic computer skills

Job description

Planet Fitness is seeking a Member Services Representative in the United Kingdom. You will deliver a superior customer experience for members, guests, and prospective members, while ensuring the Judgement Free Zone atmosphere.

Responsibilities include greeting members, promoting club values, processing sign-ups and updates, and maintaining club cleanliness and safety standards. Flexible scheduling supports both full-time and part-time shifts.