Member Experience Specialist — Flexible Scheduling

Planet Fitness; Wakefield (RI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%  $

Term Life Insurance

Healthcare and Dependent Care FSAs

Employee perks and discounts

Job summary

Planet Fitness in Wakefield, RI is hiring a Member Services Representative to deliver a superior, Judgement Free Zone experience to members and guests. You will greet visitors, process sign-ups, answer inquiries, and help resolve concerns while upholding club policies.

This role offers both full-time and part-time schedules, with opportunities to grow in a supportive, energetic team that values reliability, teamwork, and excellent communication. CPR/AED training will be provided.

Qualifications

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular cleaning and sanitizing of all exercise equipment and Recovery Zone amenities; restrooms kept clean and stocked.

Skills

Customer service

CPR/AED certification willingness

Basic computer skills

Job description

Planet Fitness in Wakefield, RI is hiring a Member Services Representative to deliver a superior, Judgement Free Zone experience to members and guests. You will greet visitors, process sign-ups, answer inquiries, and help resolve concerns while upholding club policies.

This role offers both full-time and part-time schedules, with opportunities to grow in a supportive, energetic team that values reliability, teamwork, and excellent communication. CPR/AED training will be provided.