Member Experience Specialist — Flexible Schedule

Planet Fitness; Lawrence (MA); Vor Ort; USD 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% 회사

Term Life Insurance

Healthcare and Dependent Care Flexible

Employee perks and discounts

Zusammenfassung

Planet Fitness is seeking a Member Services Representative in Lawrence, MA to deliver a superior, welcoming member experience in our Judgement Free Zone. You will greet members, assist with check-in, promote club programs, and help with memberships and retail transactions.

This role supports flexible full-time and part-time schedules in a dynamic gym environment. Responsibilities include resolving member concerns, answering inquiries, driving sales, performing tours for prospective members, and

Qualifikationen

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Aufgaben

• Greet members and guests as they enter/exit the club; assist with check-in and questions.
• Promote the Judgment Free Zone by engaging with members and supporting fitness journeys.
• Resolve member concerns and escalate to the Club Manager when needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Process memberships, update contact/billing information, cancellations, and transfers.
• Achieve or exceed individual sales goals and contribute to club targets.
• Conduct tours for prospective members to assess needs and drive sign-ups.
• Handle retail transactions accurately and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Recovery Zone areas; maintain facilities.
• Ensure restrooms are clean, stocked, and orderly per schedule.
• Walk club areas to identify safety/policy issues and address cleanliness concerns.
• Promptly report maintenance or facility concerns (broken/missing equipment).
• Communicate openly and effectively; build strong relationships; champion CORE values.

Jobbeschreibung

Planet Fitness is seeking a Member Services Representative in Lawrence, MA to deliver a superior, welcoming member experience in our Judgement Free Zone. You will greet members, assist with check-in, promote club programs, and help with memberships and retail transactions.

This role supports flexible full-time and part-time schedules in a dynamic gym environment. Responsibilities include resolving member concerns, answering inquiries, driving sales, performing tours for prospective members, and