Member Experience Specialist - Flexible Shifts

Planet Fitness; Brockton (MA); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) with company match

Term Life Insurance

Flexible Spending Accounts

Job summary

Planet Fitness in Brockton, MA is seeking a Member Services Representative to deliver a superior experience to members and guests while assisting with sign-ups, inquiries, and club operations in a welcoming, Judgement Free environment.

The role offers flexible scheduling with options for full-time and part-time shifts. You will greet members, assist with check-ins, promote the club, answer calls, process memberships, drive sales, and help maintain a clean, safe facility.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests on entry and exit; assist with check-in.
• Promote the Judgement Free Zone by assisting members on the club floor.
• Resolve member concerns and escalate to the Club Manager when needed.
• Answer phones and assist callers with inquiries.
• Perform membership sign-ups, updates, cancellations, and transfers.
• Achieve or exceed individual sales goals and contribute to club targets.
• Conduct tours for prospective members and assess their needs.
• Handle retail transactions and drive product sales.
• Maintain cleanliness and sanitization of equipment and facilities.
• Ensure restrooms are clean, stocked, and orderly; follow cleaning schedules.
• Inspect club areas for safety/policy issues and address as needed.
• Report maintenance concerns for equipment and facilities.

Skills

Positive attitude

Excellent customer service

Strong communication

Empathy

Punctual & reliable

Team player

Job description

Planet Fitness in Brockton, MA is seeking a Member Services Representative to deliver a superior experience to members and guests while assisting with sign-ups, inquiries, and club operations in a welcoming, Judgement Free environment.

The role offers flexible scheduling with options for full-time and part-time shifts. You will greet members, assist with check-ins, promote the club, answer calls, process memberships, drive sales, and help maintain a clean, safe facility.