Member Experience Specialist (Flexible Scheduling)

Planet Fitness; Somerset (MA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Vacation & Holidays

Free Black Card

401(k) Plan

Life Insurance

FSAs

Employee discounts

Job summary

Planet Fitness in Somerset, MA is seeking a friendly Member Services Representative to deliver top-notch customer service in a welcoming, judgment-free environment. You will greet members, assist with sign-ups, answer questions, and help maintain a clean, safe club floor while promoting our Judgement Free Zone.

Join a team that values positivity, reliability, and strong communication. Flexible scheduling supports both full-time and part-time roles and opportunities to contribute to sales and

Qualifications

• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and upscale to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

Skills

Customer service

Communication

Positive attitude

Team player

Education

CPR/AED Certification (willing to obtain)

Job description

Planet Fitness in Somerset, MA is seeking a friendly Member Services Representative to deliver top-notch customer service in a welcoming, judgment-free environment. You will greet members, assist with sign-ups, answer questions, and help maintain a clean, safe club floor while promoting our Judgement Free Zone.

Join a team that values positivity, reliability, and strong communication. Flexible scheduling supports both full-time and part-time roles and opportunities to contribute to sales and