Member Experience Specialist

Planet Fitness; North Smithfield (RI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Co

Term Life Insurance

Healthcare and Dependent Care Flexible

Employee perks and discounts

Job summary

Planet Fitness in Rhode Island seeks a friendly Member Services Representative to provide exceptional member experiences in our Judgement Free Zone®. You will greet members, assist with sign-ups and inquiries, and ensure a welcoming club atmosphere.

Daily tasks include resolving member concerns, processing memberships, and promoting club programs while maintaining cleanliness and safety throughout the facility. This role offers flexible shifts, with both part-time and full-time opportunities.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests on entry and assist with questions.
• Promote Judgement Free Zone and support members' fitness journeys.
• Resolve member concerns and escalate to Club Manager when needed.
• Handle sign-ups, updates, cancellations, and transfers.
• Achieve individual and group sales goals.
• Regular cleaning and sanitizing of equipment and facilities.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness in Rhode Island seeks a friendly Member Services Representative to provide exceptional member experiences in our Judgement Free Zone®. You will greet members, assist with sign-ups and inquiries, and ensure a welcoming club atmosphere.

Daily tasks include resolving member concerns, processing memberships, and promoting club programs while maintaining cleanliness and safety throughout the facility. This role offers flexible shifts, with both part-time and full-time opportunities.