Member Experience Specialist | Flexible Schedule & Growth

EPIC Fitness Group dba Planet Fitness; Mount Clemens (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Profit sharing program

Free Black Card Membership

Set Schedule

Employee Referral Bonus Program

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to deliver a superior member experience. You’ll greet members and guests, answer phones, assist with tours and memberships, and help with billing updates.

The role emphasizes friendly, professional interactions and maintaining a clean, welcoming club environment. Responsibilities include responding to inquiries promptly, signing up new members, and ensuring the facility and front desk area stay pristine while supporting a

Qualifications

• Greet members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, sign up new members, log amenities and communicate updates and billing issues.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours of the club and sign up new members; log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Phone etiquette

Job description

Planet Fitness is seeking a Customer Service Representative to deliver a superior member experience. You’ll greet members and guests, answer phones, assist with tours and memberships, and help with billing updates.

The role emphasizes friendly, professional interactions and maintaining a clean, welcoming club environment. Responsibilities include responding to inquiries promptly, signing up new members, and ensuring the facility and front desk area stay pristine while supporting a