Member Experience Specialist (Flexible Schedule)

Right at Home Northern Virginia; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Free uniforms

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver a superior member experience. Greet members and guests, assist with check-ins, promote the Judgement Free Zone philosophy, and handle membership questions.

You will maintain cleanliness, assist with sign-ups and billing updates, resolve issues, answer phones, and support fitness journeys. The role emphasizes reliability, communication, empathy, and a positive attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and elevate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

Skills

Customer service

Computer basics

Positive attitude

Punctuality

Empathy

Communication

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver a superior member experience. Greet members and guests, assist with check-ins, promote the Judgement Free Zone philosophy, and handle membership questions.

You will maintain cleanliness, assist with sign-ups and billing updates, resolve issues, answer phones, and support fitness journeys. The role emphasizes reliability, communication, empathy, and a positive attitude.