Member Experience Advocate - Flexible Hours & Growth

Planet Fitness; Mounds View (MN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Performance bonus

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a friendly Customer Service Representative to welcome members, assist prospective members, and create a positive gym experience through exceptional service. You will handle front desk tasks, answer calls, assist with member sign-ups and cancellations, check-ins, BCM amenity usage, and help maintain a clean, welcoming club environment.

This role offers flexible scheduling, opportunities for advancement, and a supportive team focused on delivering outstanding member

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours; Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness is seeking a friendly Customer Service Representative to welcome members, assist prospective members, and create a positive gym experience through exceptional service. You will handle front desk tasks, answer calls, assist with member sign-ups and cancellations, check-ins, BCM amenity usage, and help maintain a clean, welcoming club environment.

This role offers flexible scheduling, opportunities for advancement, and a supportive team focused on delivering outstanding member