Member Experience Specialist - Flexible Schedule

Right at Home Northern Virginia; Cayce (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Planet Fitness is seeking a friendly Member Services Representative to provide top-tier customer service to members, guests, and prospective members in a welcoming environment. You will handle check-ins, memberships, tours, and retail transactions while upholding our Judgement Free Zone®.

This role emphasizes upbeat attitudes, reliability, and the ability to resolve concerns with a positive approach. You will contribute to a clean, safe club and support fellow team members, with opportunities

Qualifications

• Customer service background preferred.
• Strong communication and interpersonal skills are essential.
• Ability to listen and empathize with members and guests.
• Punctual, reliable, and professional demeanor.

Responsibilities

• Greet members and guests as they enter or exit the club and assist with questions at check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor and supporting fitness journeys.
• Resolve member concerns and escalate to a Manager when needed.
• Answer phones and assist callers with inquiries.
• Process memberships, updates, cancellations, and payment-related tasks.
• Conduct tours for prospective members and assess membership needs.
• Perform retail transactions and drive sales goals.
• Maintain cleanliness of equipment and facilities and ensure restrooms are stocked and sanitary.
• Address maintenance and safety issues promptly.

Skills

Customer service

Communication

Empathy

Problem solving

Punctuality

Job description

Planet Fitness is seeking a friendly Member Services Representative to provide top-tier customer service to members, guests, and prospective members in a welcoming environment. You will handle check-ins, memberships, tours, and retail transactions while upholding our Judgement Free Zone®.

This role emphasizes upbeat attitudes, reliability, and the ability to resolve concerns with a positive approach. You will contribute to a clean, safe club and support fellow team members, with opportunities