Member Experience Specialist — Flexible Schedule

Planet Fitness; Arvada (CO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free uniforms

Advancement

Training

401(k)

Employee discounts

Flexible schedule

Free snacks

Tuition assistance

Free gym membership

Guest membership

Health insurance

Dental insurance

Vision insurance

Critical illness insurance

Short-term disability

Accident insurance

Life insurance

Pet insurance

HSA benefits

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative. You will greet potential members, provide information on memberships, conduct tours, and support check-ins and sign-ups.

A friendly, professional demeanor is essential for delivering an outstanding member experience. The role involves handling calls, tours, and account updates while maintaining a clean, welcoming club environment.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Strong communication and interpersonal skills; ability to listen and resolve issues.
• Proficiency with basic computer tasks (screens, forms, member accounts).

Responsibilities

• Greet and assist potential members to create a positive first impression.
• Handle front desk tasks: answer phone calls, take information for tours, assist with member check-ins and updates.
• Resolve member inquiries and forward complex issues to the Club Manager or Team Lead.
• Maintain cleanliness and tidiness of the club environment.

Skills

Customer service

Communication skills

Basic computer skills

Phone etiquette

Multitasking

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative. You will greet potential members, provide information on memberships, conduct tours, and support check-ins and sign-ups.

A friendly, professional demeanor is essential for delivering an outstanding member experience. The role involves handling calls, tours, and account updates while maintaining a clean, welcoming club environment.