Member Experience Specialist (Flexible Schedule)

ComForCare Home Care (Raleigh, NC); Bismarck (ND); Presencial; USD 17 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free uniforms

Training & development

Flexible schedule

Free food & snacks

Resumo da oferta

Planet Fitness - PF Baseline Fitness is hiring a Customer Service Representative to greet members and guests, drive a positive experience, and support member services at the front desk. The role involves answering questions, scheduling tours, assisting with sign-ups, and ensuring a clean, welcoming environment.

You will report to the Club Manager, work a flexible schedule as a full time/part time non-supervisor role, and provide friendly, responsive service to members and prospective members.

Qualificações

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilidades

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Conhecimentos

Customer service

Communication

Basic computer literacy

Descrição da oferta de emprego

Planet Fitness - PF Baseline Fitness is hiring a Customer Service Representative to greet members and guests, drive a positive experience, and support member services at the front desk. The role involves answering questions, scheduling tours, assisting with sign-ups, and ensuring a clean, welcoming environment.

You will report to the Club Manager, work a flexible schedule as a full time/part time non-supervisor role, and provide friendly, responsive service to members and prospective members.