Member Experience Specialist (Flexible Schedule)

Planet Fitness; Denver (CO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Flexible schedule

Free gym membership for employee and 1

family member

Job summary

Planet Fitness in Denver seeks a Customer Service Representative to drive new member sales and deliver an outstanding member experience through superior service at the front desk. You will greet members, handle tours, answer questions, and assist with check-ins, sign-ups, and account updates.

Position emphasizes strong communication, problem-solving, and teamwork in a busy fitness club environment with opportunities for advancement and training. Flexible scheduling and benefits are offered.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering calls, taking information calls and tours.
• Assist in member check-ins, sign-ups, cancellations and updating member accounts.
• Facilitate member services questions and forward to the Club Manager as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Job description

Planet Fitness in Denver seeks a Customer Service Representative to drive new member sales and deliver an outstanding member experience through superior service at the front desk. You will greet members, handle tours, answer questions, and assist with check-ins, sign-ups, and account updates.

Position emphasizes strong communication, problem-solving, and teamwork in a busy fitness club environment with opportunities for advancement and training. Flexible scheduling and benefits are offered.