Member Experience & Front Desk Specialist

Baseline Fitness; Denver (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Training & development

Flexible schedule

Opportunity for advancement

Health, dental and vision insurance

Short term disability insurance

Life insurance

Job summary

Planet Fitness in Denver, CO is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience at the front desk. You will greet guests, answer questions, and support tours while ensuring a friendly, welcoming atmosphere.

The role emphasizes strong customer service, active listening, and problem solving to resolve member inquiries and assist with account updates.

Qualifications

• Honesty and strong work ethic.
• Strong customer service skills.
• Basic computer proficiency required.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks including answering calls and assisting with questions.
• Process info calls and tours; assist in member check-ins, sign-ups, and cancellations.
• Forward member services issues to appropriate supervisor or lead.
• Maintain neatness/cleanliness of the club.

Skills

Honesty

Strong customer service

Basic computer proficiency

Job description

Planet Fitness in Denver, CO is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience at the front desk. You will greet guests, answer questions, and support tours while ensuring a friendly, welcoming atmosphere.

The role emphasizes strong customer service, active listening, and problem solving to resolve member inquiries and assist with account updates.