Member Experience Advocate – Front Desk & Sales (Flexible)

Planet Fitness; Bismarck (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free Membership for self and onefamily

Job summary

Planet Fitness is seeking a Customer Service Representative to greet members and drive new member sales while delivering an outstanding member experience. You will handle front desk tasks and assist with tours and sign-ups, ensuring a welcoming environment.

Reporting to the Club Manager, this role offers flexible status (Full Time/Part Time/Non-Supervisor/Non-Exempt) and requires strong communication, basic computer skills, and a friendly, professional demeanor to support member satisfaction and

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness is seeking a Customer Service Representative to greet members and drive new member sales while delivering an outstanding member experience. You will handle front desk tasks and assist with tours and sign-ups, ensuring a welcoming environment.

Reporting to the Club Manager, this role offers flexible status (Full Time/Part Time/Non-Supervisor/Non-Exempt) and requires strong communication, basic computer skills, and a friendly, professional demeanor to support member satisfaction and