Member Experience Specialist — Flexible Hours & Growth

Excel Fitness; Harker Heights (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Black Card Membership

Paid Time Off

Health Insurance

EAP Counseling

MyFlexPay

Parental Leave

Job summary

Excel Fitness is seeking a flexible Member Service Representative Sub to support our teams across shifts in Texas. You will help members sign up, check in, tour prospects, and keep accounts updated while maintaining a clean, welcoming club environment.

You’ll thrive with outstanding customer service, reliability, and a positive attitude, joining a growing Planet Fitness franchise known for career growth from front desk roles to leadership positions.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.

Responsibilities

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Positive attitude

Education

High School diploma/GED

Job description

Excel Fitness is seeking a flexible Member Service Representative Sub to support our teams across shifts in Texas. You will help members sign up, check in, tour prospects, and keep accounts updated while maintaining a clean, welcoming club environment.

You’ll thrive with outstanding customer service, reliability, and a positive attitude, joining a growing Planet Fitness franchise known for career growth from front desk roles to leadership positions.