Member Experience Specialist

Excel Fitness; Midlothian (TX); Hybrid; USD 15,000 - 20,000; Full time

Job summary

Excel Fitness is seeking a motivated Team Member to join our Texas club. You will perform shifts, maintain cleanliness, assist members, process transactions on tablets and POS, and uphold safety standards.

The role requires excellent communication, ability to stand for long periods, CPR/AED certification, and basic Microsoft Office skills. Availability for varied hours, including mornings and weekends, is expected.

Qualifications

• High School Diploma or equivalent required.
• Excellent communication skills with internal and external customers.
• Must be comfortable standing for long periods.
• CPR Certification and AED Certification are required before working alone.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Operate and assist members with the use of equipment, tanning, HydroMassage, and other amenities.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and point of sale.
• Promote club membership and assist with promotions and outreach.

Skills

Customer service

Teamwork

Communication

Microsoft Office

CPR/AED

Confidential information handling

Education

High School Diploma

Tools

POS system

Tablets

Microsoft Excel

Job description

Excel Fitness is seeking a motivated Team Member to join our Texas club. You will perform shifts, maintain cleanliness, assist members, process transactions on tablets and POS, and uphold safety standards.

The role requires excellent communication, ability to stand for long periods, CPR/AED certification, and basic Microsoft Office skills. Availability for varied hours, including mornings and weekends, is expected.