Member Experience Specialist

Excel Fitness; Cedar Park (TX); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Paid parental leave

Free PF Black Card Membership

Employee Assistance Program

Job summary

Excel Fitness, a Planet Fitness franchise, seeks a front desk teammate in Texas to deliver exceptional member service, sign up new accounts, and guide tours. The role includes cleaning duties, shift closing, and cash-handling responsibilities in a fast-paced gym environment.

Typical compensation starts at $14.50 per hour with full-time benefits; growth potential exists as the network expands across markets like Austin and Dallas.

Qualifications

• Exceptional customer service skills; interact positively with members and coworkers.
• Demonstrate punctuality and reliability at all times.
• Maintain professional behavior and language in all interactions.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system and assist with new accounts.
• Conduct tours and sign-ups for prospective members.
• Update member information and respond to questions promptly.
• Maintain cleanliness and close the shift for the day.
• Create a bank deposit for the next business day.

Skills

Customer service

Punctuality

Reliability

Professionalism

Job description

Excel Fitness, a Planet Fitness franchise, seeks a front desk teammate in Texas to deliver exceptional member service, sign up new accounts, and guide tours. The role includes cleaning duties, shift closing, and cash-handling responsibilities in a fast-paced gym environment.

Typical compensation starts at $14.50 per hour with full-time benefits; growth potential exists as the network expands across markets like Austin and Dallas.