Member Services Associate — Flexible Hours & PTO

Planet Fitness - Excel Fitness; Bellmead (TX); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Free Black Card Membership

MyFlexPay

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Planet Fitness - Excel Fitness is seeking a friendly Member Service Representative Sub to support front desk operations and provide coverage as needed. You’ll help members check in, tour prospective members, and keep the club clean while delivering excellent service.

Flexibility to cover shifts, a welcoming attitude, and reliability are essential. The role offers opportunities to grow within a fast‑growing franchise and a supportive team culture.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience by filling in for available shifts when needed.
• Responsibilities include:
• Be on call to assist with shift coverage, as needed
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Exceptional customer service

Positive attitude

Customer service experience

Punctuality

Diplomacy

18+ age requirement

Education

High School diploma/GED

Job description

Planet Fitness - Excel Fitness is seeking a friendly Member Service Representative Sub to support front desk operations and provide coverage as needed. You’ll help members check in, tour prospective members, and keep the club clean while delivering excellent service.

Flexibility to cover shifts, a welcoming attitude, and reliability are essential. The role offers opportunities to grow within a fast‑growing franchise and a supportive team culture.