Member Experience Specialist | Flexible Schedule & Growth

Planet Fitness; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card Membership

Employee Assistance Program

Paid Time Off

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise group, is seeking a front desk Team Player to deliver outstanding member service and maintain a spotless, welcoming club in Raleigh and surrounding markets.

You will check members in, lead tours, assist with sign-ups, and update member records while upholding safety and cleanliness standards. Growth from front desk to GM/Regional roles is possible with strong performance and reliability.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Exceptional customer service

Punctuality and reliability

Diplomacy

Positive attitude

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group, is seeking a front desk Team Player to deliver outstanding member service and maintain a spotless, welcoming club in Raleigh and surrounding markets.

You will check members in, lead tours, assist with sign-ups, and update member records while upholding safety and cleanliness standards. Growth from front desk to GM/Regional roles is possible with strong performance and reliability.