Member Experience Specialist - Flexible Hours & Bonus Potential

YouFit; Tampa (FL); In loco; USD 17.000 - 22.000; Part-time

Descrizione del lavoro

YouFit is seeking a Part-Time Member Experience Specialist in Tampa, FL to deliver outstanding member service and support gym operations. You will greet members, assist with accounts, manage check-ins and calls, and help retain memberships while promoting offerings.

The role involves opening/closing duties, processing payments, and maintaining a clean, welcoming gym environment. The ideal candidate is 18+, fluent in English, and comfortable multitasking in a fast-paced setting.

Competenze

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English.
• Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
• Strong customer service skills with the ability to engage positively with members, guests, and prospects.

Mansioni

• Deliver Outstanding Member Service - Create a welcoming environment and greet members.
• Monitor Gym Access – ensure active accounts and check-in procedures.
• Handle Member accounts - assist with account-related questions and updates.
• Answer and Direct Calls – manage incoming calls and route inquiries.
• Assist with Membership & Personal Training Retention – engage with members considering cancellation.
• Perform Opening & Closing Duties – open/close the gym and prepare for members.
• Process Payments & Manage Cash Drawer – handle transactions and balance cash drawer.
• Enforce Gym Policies & Maintain Standards – ensure adherence to policies.
• Assist with Gym Cleanliness – maintain a clean facility and cleaning checklists.
• Report Safety, Facility, or Equipment Concerns – identify and report hazards.
• Maintain Cleanliness of All Gym Areas – restrooms, locker rooms, workout spaces, front desk and common areas.
• Clean & Sanitize Fitness Equipment – wipe down equipment.
• Empty Trash & Restock Supplies – replace liners and restock supplies.
• Clean & Maintain Flooring – sweep, mop, vacuum floors.
• Handle Emergency Cleaning Situations – respond to spills and hazards.
• Monitor & Report Cleaning Supply Levels – track usage and restock as needed.
• Ensure Proper Use of Cleaning Equipment & Chemicals – follow sanitation guidelines.
• Deliver an Engaging Gym Experience – guide tours and present memberships.
• Support Events – assist with member appreciation days and promotions.

Conoscenze

Customer service

Cash handling

Multitasking

English proficiency

Teamwork

Strumenti

POS system

Cleaning equipment

Descrizione del lavoro

YouFit is seeking a Part-Time Member Experience Specialist in Tampa, FL to deliver outstanding member service and support gym operations. You will greet members, assist with accounts, manage check-ins and calls, and help retain memberships while promoting offerings.

The role involves opening/closing duties, processing payments, and maintaining a clean, welcoming gym environment. The ideal candidate is 18+, fluent in English, and comfortable multitasking in a fast-paced setting.